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Supplemental IT Services

Supplemental IT

Flexible, Augmented Support for In-house IT Departments

Why do our clients choose us to support their in-house IT department?

I. T. Pioneers, Inc. offers customized solutions that allow you to select and combine only the services that meet the specific needs of your team either in a single office or across multiple locations.

Do these concerns relate to your IT Team?

Reactive Nature? Does your team feel more reactive than proactive toward your organization’s technology issues?

Security Fears? Are you worried that vulnerable servers, laptops or PCs may be putting your organization or company data at risk?

Increasing Pressure? Increasing network devices requiring management such routers, switches, firewalls, or Bring Your Own Device (BYOD) initiatives?

Untimely Network Failures? Not knowing what will fail and when, and then required to find time to resolve the issue?

Lack of skill set? Technology areas your team is not certified or trained to manage?

ITPI Can Help
We can provide your team with a full suite of proactive monitoring and mangement tools to keep watch over your computing infrastructure to ensure increased efficiency and to manage issues before they occur.

Program Advantages:

Secure Network: Ensuring constant insight into your organizations’s security needs and requirements.

Protected Business Information: Proper reporting ensures accountability and justification as required by management teams.

Spend More Time Working: Utilize our enterprise-grade Remote Management & Monitoring (RMM) tools to be your networking watchdog, enabling you to focus on your core IT activities instead of reactive issues.

Leverage Our Expertise and Manpower: We’re here to offer assistance when specialized or advanced technical needs arise, or simply schedule us for routine requirements like vacation staffing or a few extra sets of hands for that big upgrade.

Program Options

  • Flexible and customized solutions allow you to select and combine only the services that meet the specific needs of your team.
  • Control your IT costs by increasing efficiency with proper proactive network insight and automation of daily management tasks.
  • Our Network Operations Center is available to assist your team with support needs, delivering support remotely for quicker mean time to resolution.
  • CIO-Level Information delivered to your desk on any of the network areas you require deeper ongoing insight and reporting into.

Your technology needs to be as flexible as your IT Team, so we developed our Supplemental IT Services and Support program. The Supplemental IT Services and Support program from I. T. Pioneers, Inc. allows you to customize your support and service needs directly related to your critical business services, all at a cost effective price.

Individual service items that your IT department can select based on their needs, enhanced by our proactive management, monitoring, support & automation tools. At I. T. Pioneers, Inc. we deliver value by increasing the effectiveness, efficiency, and scope of services delivered by your in-house IT department.

Simply work with us to determine what services make sense for you, and we’ll ensure that you have a solution tailored to your needs. You know your network and business objectives better than anyone, so we put the decision and purchasing power in your hands!

Augmented Support

Leverage an enterprise class remote management, monitoring, and automation platform to manage all of your organization’s distributed IT infrastructure assets from a single console and deliver remote support to your
end users regardless of location.

Managed Monitoring

More than just software, our Remote Management & Monitoring solution leverages our 24/7 Network Operations Center to investigate and triage issues, perform maintenance, and escalate actionable items to and from your in-house IT team.

Outsourced Helpdesk

Our support desk is staffed and ready to provide remote support to your end users or to take escalation from your organization’s IT department, letting your team focus on critical IT management activities. I. T. Pioneers, Inc. can even extend our ticketing and helpdesk platform to your internal IT department creating a seemless partnership with your company.

Project Support

We can provide dedicated engineering support to assist with the planning, implementation, or support of a
new project.

Custom Services

Your company has unique requirements, and we can customize a support solution that aligns with your business objectives and fully integrates with your existing IT department. Work with us to build the right solution for your business.

I would like to know more about Supplemental IT Services

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