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Proactive Monitoring & Support

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Proactive Monitoring

Maximum Optimization of Your IT Investment

Do these issues plague your business?

Network Neglected? Is your computer network perceived as a “necessary evil” and not as integral to improving business performance?

Downtime Impact? Are IT outages distracting your staff from their core focus, or prohibiting them from working productively?

Distracted Employees? Do your staff rely on other non-IT employees to deal with distracting IT problems?

Peace of Mind

You can relax and rest assured that our IT experts are working on your network and making sure things are running smoothly on an ongoing basis.

Transparency

Have a CIO (Chief Information Officer) level view of your network. Reports are delivered directly to your desk to keep you informed.

Cost Savings

By avoiding issues and speeding up recovery we will reduce your total cost of ownership (TCO) and increase revenue per employee.

Issue Avoidance

By monitoring your network and performing routine maintenance regularly, we can ensure that issues are identified and avoided wherever possible.

Increased Productivity

By avoiding the preventable issues and fixing issues faster, your employees will no longer be able to blame IT for time being wasted.

Proactive Monitoring & Support Program Advantages

24x7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.

Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.

Monthly Account Management dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.

Security Management uses properly designed and implemented security solutions to keep your business protected.

Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimize performance and minimize security risks.

Dedicated Network Operations Center: The dedicated engineers in our Network Operations Center are available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure.

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your revenue generating services. Building a program that relies on our 24x7 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive approach, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

The Proactive Monitoring and Support solution from I. T. Pioneers is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and higher revenue per employee. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of managing a computer network.

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